Returns, Refunds and Complaints Policy | Kensington Fresh Flowers
Our Fresh Flowers Guarantee in Kensington
At Florist Kensington, we pride ourselves on delivering only the freshest and most beautiful flowers to homes and businesses across Kensington and the surrounding area. As a trusted local florist, every bouquet is prepared with care and quality. We are dedicated to ensuring your complete satisfaction with every order, which is why we provide a comprehensive fresh flowers guarantee. Please review our policies below for guidance on returns, refunds, replacements, and complaints.
Damaged-on-Arrival Policy
We take every precaution to ensure your floral arrangement arrives in perfect condition. In the unlikely event that your flowers are damaged or unsatisfactory upon arrival, please inspect your delivery as soon as possible. If you notice any damage or significant issues, let us know on the same day you receive your flowers. Timely notification allows us to address the issue promptly and efficiently.
Freshness Window
Florist Kensington guarantees the freshness of our flowers for a minimum of five days from delivery, providing they are cared for according to our instructions. If your flowers do not meet this standard, please contact us within this period to enable us to assist you. Our promise is rooted in our commitment as a reputable Kensington florist, serving both residential and business clients with reliably fresh blooms.
Refund & Replacement Options
Your happiness is our priority. In cases of damaged or unsatisfactory flowers—whether due to delivery issues or concerns about freshness within the guaranteed window—we offer flexible solutions. These include:
- Replacement: We can send a replacement arrangement to you as quickly as possible.
- Refund: If a replacement is not suitable, we may arrange a refund to your original payment method.
To process a refund or replacement, we may request photographs of the delivered flowers and packaging. This helps us understand the issue and maintain the high standards expected by our valued Kensington customers. Please note, refund and replacement requests should be submitted within five days of receipt to be eligible under our freshness guarantee.
How to Raise a Complaint
Your feedback is vital to us. Should you experience any problems with your order, or with our service, we encourage you to raise a complaint so we can improve and resolve matters to your satisfaction. To submit a complaint:
- Provide details of your order, including the date of delivery and any relevant concerns.
- Share clear photographs if possible (especially if the complaint concerns flower quality or damage).
- Submit your feedback through our contact form or in writing, so our team can fully investigate and address your concerns.
Once submitted, our customer care team will review your complaint promptly and aim to resolve it within two working days. Our goal is always to provide a fair and swift outcome for every customer—be it a refund, replacement, or another solution as appropriate.
Trusted Local Service in Kensington
Florist Kensington is proud to be an established and reliable florist, serving households and businesses throughout Kensington. We combine local expertise with a genuine passion for quality floristry and customer care. When you order from us, you can trust that your satisfaction—and the lasting freshness of your flowers—is our guarantee.
If you have questions about our returns, refunds, or complaints process, please don’t hesitate to reach out. Thank you for choosing Florist Kensington, your partner in beautiful, fresh flowers locally.
