Welcome to Florist Kensington. These Terms and Conditions apply to all online transactions made for flower delivery services in Kensington and the surrounding areas. By placing an order on our website, you are accepting and agreeing to be bound by these Terms and Conditions. Please read them carefully before making a purchase, as they affect your rights and obligations under the law.
Florist Kensington specialises in providing fresh flowers delivered to your chosen address in Kensington and nearby localities. These terms are designed to ensure a clear understanding of the basis on which we supply goods and services to you.
By placing an order with Florist Kensington, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts. If you do not agree to these Terms and Conditions, please refrain from ordering through our website.
1. Selecting Products: Browse our website to view the available fresh flower arrangements and products for delivery within Kensington and its surrounding areas.
2. Placing an Order: Once you have chosen your desired products, add them to your online cart. Follow the checkout prompts, where you will be required to provide contact details, recipient information, and delivery address. Please review your order carefully before submitting it, as we cannot accept responsibility for incorrect information provided at checkout.
3. Order Confirmation: After you have placed an order, you will receive an automated confirmation acknowledging we have received your request. Please note, this does not imply acceptance of your order. Acceptance and formation of the contract occurs only once payment is received, and we dispatch an official dispatch confirmation. We reserve the right to refuse any order prior to confirmation, at our sole discretion.
4. Changes to Orders: If you wish to make amendments to your order after submission, please contact us as soon as possible. While we will do our utmost to accommodate changes, this cannot be guaranteed.
5. Delivery: Deliveries are made to addresses within Kensington and the surrounding areas. We strive to deliver orders on the date requested, though delivery times cannot be guaranteed; delays may occur due to circumstances outside our control such as adverse weather, traffic, or events beyond reasonable foresight.
1. Accepted Methods: We accept payments online using major credit cards, debit cards and other secure payment platforms as indicated at checkout. All prices are quoted in GBP and include VAT where applicable.
2. Payment Timing: Payment must be made in full at the time of ordering. We will not process or dispatch your order until payment has cleared into our account.
3. Pricing Errors: While we endeavour to ensure all pricing is correct, errors may occasionally occur. If an error is discovered, we will inform you as soon as possible and give you the option of confirming the order at the correct price, or cancelling for a full refund.
1. Order Cancellations by You: If you wish to cancel your order, please notify us as soon as possible after placing it. For cancellations to be accepted without penalty, they must be received at least 24 hours prior to the scheduled delivery date. If the order has already been dispatched or prepared, you may not be entitled to a full refund as per standard UK consumer protection laws regarding perishable items.
2. Order Cancellations by Florist Kensington: In the rare event that we are unable to fulfil your order (for example, due to unavailability of products or inability to service your address), we will notify you promptly and issue a full refund using your original payment method.
3. Perishable Items and Your Rights: Please note that flowers and other perishable goods are subject to special cancellation and refund rules under UK Distance Selling Regulations. Once flowers are prepared and dispatched, refunds or returns are generally not available unless the goods are faulty or not as described.
4. Damaged or Faulty Goods: If your flower delivery arrives damaged, faulty or does not match your order, please notify us within 24 hours of receipt. We may request photographic evidence to support your claim. Where appropriate, we will either offer a replacement, re-delivery or refund at our discretion.
Whilst every effort will be made to supply the products as advertised, circumstances may arise where certain flowers or packaging are unavailable on the day of delivery. In such instances, we reserve the right to substitute any product with another of equal or greater value and quality, maintaining the overall look, feel, and theme of your order. We will attempt to notify you if substantial substitutions are required.
1. Delivery Areas: We deliver across Kensington and selected surrounding areas. Please check our website service area guide to ensure your recipient's address is within our delivery zone before placing an order.
2. Timings and Failure to Deliver: While we aim to deliver on the requested date, exact delivery times cannot be guaranteed and are subject to local conditions on the day. If no one is available to accept the delivery, we may leave the flowers in a safe location, leave a card, or attempt delivery to a neighbour, as per local practice. We are not liable for loss or damage as a result of inadequate or incorrect delivery information provided by you.
3. Undeliverable Orders: If a delivery is unsuccessful due to incorrect address details, the recipient being absent and no safe alternative, or refusal of the item, we reserve the right to charge for re-delivery or deduct delivery costs from any refund due.
1. Limitation of Liability: Florist Kensington’s total liability for any claim arising under or in connection with your order is strictly limited to the purchase price of the product(s) in question. We shall not be liable for loss of profits, business, revenue, anticipated savings, goodwill or any indirect or consequential loss.
2. Events Beyond Our Control: We shall not be liable for any failure to perform, or delay in performance, arising from events outside our reasonable control. This includes but is not limited to: strikes, industrial action, fire, flood, adverse weather, pandemic, or failure of telecommunications or transport networks.
3. Exclusions: Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded or limited by UK law.
You are responsible for ensuring that all information provided when placing your order is accurate, including delivery addresses, messages to recipients, and contact details. Please double-check all information before submitting your order. If you become aware of any error, notify us immediately so we can attempt to amend it if your order has not yet been processed or dispatched.
All content on our website, including images, product descriptions, logos and branding, are the intellectual property of Florist Kensington. It is strictly prohibited to copy, reproduce, or use our content for any commercial purposes without express written consent.
Our website is intended for personal use by individuals wishing to order flowers for delivery in Kensington and the surrounding areas. Usage that interrupts, damages or impairs the website or its operation, including but not limited to data mining or hacking, is strictly prohibited.
Your privacy is important to us. All personal information provided during the order process will be handled in accordance with applicable UK data protection laws and our own privacy policies. We only collect data necessary to fulfil your order, communicate with you, and ensure successful flower delivery in the Kensington area. We will never sell or distribute your details to third parties without your consent unless required by law.
Florist Kensington reserves the right to amend these Terms and Conditions from time to time without prior notice. Any changes will take effect immediately upon posting to our website and will apply to all new orders placed thereafter. It is your responsibility to review the terms regularly before ordering to ensure you are aware of any changes.
These Terms and Conditions, and any disputes or claims arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
If any provision of these Terms and Conditions is found by any court or relevant authority to be invalid, unlawful or unenforceable, such provision shall be deemed to be deleted from these Terms and Conditions. The remaining provisions will continue in full force and effect.
Should you have any questions about these Terms and Conditions or require further clarification before placing your flower delivery order for Kensington or its neighbouring areas, please contact us via the methods indicated on our website’s customer service section. We aim to respond to all queries promptly and will be happy to assist you.
These Terms and Conditions form the basis for all online flower delivery orders taken from customers across Kensington and its surrounding areas. By making use of our website and services, you acknowledge and agree to be bound by these terms, which are intended to provide clarity and fairness for both parties.
Thank you for choosing Florist Kensington for your online flower delivery needs. We are committed to providing quality products and services throughout Kensington and nearby communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 188 Earls Ct Rd, Kensington, London, SW5 9QG.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kensington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kensington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
